Someone, who is at times much wiser than I, once said: you want to change... you just don't change. I guess that's really the key for everyone, not just me or you, but everyone. In order to change,
you must change. Sounds all philosophical, but it's really not, it's just true.
This book will literally change your life. You can strive to be the better person and in being that you will get the better service and in getting that you will give the best of yourself you can. Customer Service Sucks! (...so fix it!) is the answer to what is really wrong with customer service today. We challenge you to not change after you read this, to not see the change that is needed in others, to not buy this book to give to a co-worker, a boss, or a customer that you know is one of the reasons this book was written. There's no sugar coating the issue, pretending it doesn't exist or that someone else is responsible for all the crappy service we get almost every time we walk in somewhere, call or email. Please, be entertained and share in the laughs and learn from the mistakes that someone other than you must have made. Thanks and happy reading! You can change the way you think about customer service, change the way you feel about customer service, change the way you give and receive customer service forever! Thank you - FLD Publishing
