They tell us it's the economy.
They say it's the employee.
They proclaim it's the turnover.
They argue it's the inexperienced staff.
They assume it's the peons below them.
They insist it's everything but them.
We believe it's the management.
We know it's the employer.
We hope it's the customer.
We're convinced it's the owner.
We fear it's us... we hope it's not...
we're wrong.
We have the need to fix it!
We have the access to fix it!
We have the people to fix it!
We have the time to fix it it!
We have the reasons to fix it!
We have the resources to fix it!
We have the power to fix it!
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Maybe you are unaware of what it really takes to make good customer service a reality. God knows they don't teach it anymore. They just chastise you repeatedly when you don't give it. I guess they're afraid that someone might sue them for pushing them too hard and inflicting stress, give me a break. Here's a clue for all of you, did you wake up today? Do you plan to get out of bed? Well, stress is a part of walking to the bathroom these days, so don't blame your employer for expecting you to do the job they hired you to do. And might I remind you, you agreed to do with a smile on your face the day of your hire no doubt.
