- There has long been an unspoken reality that customer service sucks... and that's just the way it is.
- Well, this is not true at all... oh yeah, the part about customer service sucking... that's really true and everyone knows it.
- But, there really is something we can do about it... and we can do it today!
THE ROLE OF MANAGER
Management's role is to make things happen, be in control, lead by example, be a shaping force within. I know that all people in charge of anything right now are going: I know what my job is. Well let me tell you something... most of you aren't doing it very well. It would appear to the outside world (that would be anyone outside of your own head) that you feel that you can now tell people what to do. You can take credit for what you didn't do and blame someone else for what you did. Good for you, you're a manager.
To me it's simple...
Customer Service Sucks! (...so fix it!) was penned by the amalgamated J.D. Haak. Who is J.D. Haak? J.D. Haak is a sixty seven year old man, a fifty one year old woman, a black man, a mexican woman, a white man, a lawyer (seriously), a cook, a receptionist, a school teacher, a clerk, a postal worker, a CEO, a policeman, a doctor, a gas station attendant (yeah, like they exist anymore), a dog groomer, a telemarketer, a bartender, a waitress, a judge, an actor, a newswoman, an accountant, a nurse, an x-ray tech, a manager, an employee, an employer, a customer. J.D. Haak is all of us and none of us at the same time. J.D. is a collection of people who are tired of the way they are treated and the way they treat others. So... J.D. decided to get with Fine Line Design Publishers and write a book that we all need, will be better for reading, and blessed for applying. If you really want to know who J.D. Haak is, look in the mirror. You wrote a piece of this book just by being you.
